Frequently Asked Questions
Everything you need to know about our handcrafted toys and services.
What materials are used in your rocking horses?
We use sustainably sourced solid hardwoods, non-toxic paints, and organic fabrics to ensure every toy is safe, durable, and environmentally friendly.
How long will it take to receive my order?
Standard shipping typically takes 5-10 business days. For custom-engraved pieces, please allow an additional 3-5 days for craftsmanship before dispatch.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery timelines are calculated at checkout based on your specific location.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return it in its original packaging for a full refund or exchange.
Are the rocking horses easy to assemble?
Most of our models arrive fully assembled. For those that require assembly, we provide clear, step-by-step instructions and all necessary tools in the box.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna or Afterpay.